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Last updated: 8 September 2026

ABSTACK (Pty) Ltd, trading as AVENI, is responsible for the personal information processed through aveni.co.za.

Information we collect

We may collect contact, delivery, billing, order and account information; messages sent to support; device and browser information; website usage data; and marketing preferences. Payment card details are handled by Shopify and the selected payment provider rather than stored directly by AVENI.

Why we use it

We use personal information to process and deliver orders, provide customer support, prevent fraud, maintain accounts, comply with legal obligations, improve the storefront and, where permitted, measure advertising or send marketing communications.

Who receives it

Information is shared only as reasonably necessary with service providers such as Shopify, payment providers, hosting and analytics providers, couriers, professional advisers and authorities where required by law. These providers process information under their own terms and privacy obligations.

Cookies, analytics and advertising

Essential cookies support functions such as the cart and checkout. Optional analytics or advertising technologies are used according to the consent choices available through our privacy controls. Marketing consent can be withdrawn at any time.

We use Meta's advertising tools for Facebook and Instagram, including the Meta Pixel, advanced matching and Conversions API. Where permitted by your consent choices, these tools may share website activity, purchase events, device and browser information, IP address, and information you provide such as your name, email address, phone number and location with Meta. Meta uses this information to match activity to accounts, measure advertising, build audiences and improve ad delivery. You can change your consent through our privacy controls and manage Meta's use of this activity through your Facebook settings.

International processing

Some service providers may process information outside South Africa. Where this occurs, we take reasonable steps to use providers and safeguards that offer an appropriate level of protection.

Retention and security

We keep personal information only for as long as reasonably necessary for orders, support, legal, accounting, fraud-prevention and dispute purposes. We use reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and rights

Subject to applicable law, you may ask to access or correct your personal information, object to certain processing, request deletion where appropriate, or withdraw marketing consent. Email hello@aveni.co.za so that we can verify and respond to the request.

You may also lodge a complaint with the Information Regulator South Africa.

Policy updates

We may update this policy when our services, providers or legal obligations change. The latest version will be published here with its effective date.

Business details

AVENI is operated by ABSTACK (Pty) Ltd, a private company registered in South Africa under registration number 2025/556873/07.

Director: Kyle Meerholz
Registered and service address: 10A Sarel Cilliers Street, Benoni, Gauteng, 1501, South Africa
Telephone: +27 61 382 0657
Email: hello@aveni.co.za
Website: aveni.co.za

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Last updated: 3 October 2026

These terms apply to purchases from AVENI and use of aveni.co.za. AVENI is a trading name operated by ABSTACK (Pty) Ltd.

Products and information

We take reasonable care to describe and display products accurately. Screen settings and lighting can affect colour appearance. Product dimensions and features are those stated on the relevant product page at the time of purchase.

Prices and tax

Prices are displayed in South African rand. ABSTACK (Pty) Ltd is not registered for VAT, so VAT is not added to the displayed product price. Delivery charges and any other applicable costs are shown before payment.

Orders and payment

Payment is processed through Shopify checkout and the payment provider selected there. An order acknowledgement confirms that we received the order; acceptance occurs when we confirm dispatch. If we cannot fulfil an order, we will cancel it and refund amounts paid.

Dispatch and delivery

Estimated delivery is 8–11 business days from payment confirmation, including order processing and delivery to your address. Supplier or courier delays may occasionally extend this estimate. Available methods, charges and the delivery address are confirmed at checkout. More detail appears in our Shipping policy.

Returns, refunds and product quality

Our Returns and refunds policy forms part of these terms. Nothing in these terms excludes a right or remedy that cannot lawfully be excluded under South African law.

Website use

You may use this website for lawful personal shopping and information purposes. You may not interfere with the website, misuse its content, attempt unauthorised access or use automated means that place an unreasonable load on the service.

Intellectual property

The AVENI name, website design, copy, graphics and original content are owned by or licensed to ABSTACK (Pty) Ltd. They may not be reproduced or commercially used without written permission, except where the law permits.

Liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss arising from website use or a purchase. This clause does not limit liability for gross negligence, intentional misconduct, defective goods or any consumer right that cannot lawfully be limited.

Privacy

Our handling of personal information is described in the Privacy policy.

Changes and governing law

We may update these terms prospectively by publishing a revised version. The terms applicable to an order are those available when that order is placed. These terms are governed by the laws of South Africa, and disputes are subject to the jurisdiction of South African courts.

Business details

AVENI is operated by ABSTACK (Pty) Ltd, a private company registered in South Africa under registration number 2025/556873/07.

Director: Kyle Meerholz
Registered and service address: 10A Sarel Cilliers Street, Benoni, Gauteng, 1501, South Africa
Telephone: +27 61 382 0657
Email: hello@aveni.co.za
Website: aveni.co.za

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Last updated: 4 September 2026

14-day change-of-mind returns

You may request a return within 14 calendar days after delivery. The item must be unused, unwashed, unaltered and in its original condition, with its packaging and any supplied accessories. Proof of purchase is required.

To start a return, email hello@aveni.co.za with the order number. Do not send an item back before receiving return instructions.

Return delivery costs

For a change-of-mind return, the customer is responsible for the return delivery cost and for packing the item securely. If the item is defective, damaged on delivery or incorrect, we will arrange or reimburse reasonable return delivery costs where required by law.

Defective, damaged or incorrect items

Please contact us as soon as reasonably possible with the order number and clear photographs. Where the Consumer Protection Act applies, qualifying defective goods may be returned within six months after delivery at our risk and expense for a repair, replacement or refund, as provided by law.

Items that cannot be returned

We cannot accept a change-of-mind return for an item that has been used, washed, altered or damaged after delivery. This exclusion does not apply where the return is based on a defect or another right that cannot lawfully be excluded.

Refunds

Once a return has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to make the funds available.

Order cancellation

Contact us promptly if you wish to cancel an order. If it has not entered dispatch, we will make reasonable efforts to cancel it. If it has already been dispatched, the return process applies.

Statutory rights

This policy is additional to, and does not limit, any cooling-off, quality, refund or other rights available under the Electronic Communications and Transactions Act, the Consumer Protection Act or other applicable law.

Business details

AVENI is operated by ABSTACK (Pty) Ltd, a private company registered in South Africa under registration number 2025/556873/07.

Director: Kyle Meerholz
Registered and service address: 10A Sarel Cilliers Street, Benoni, Gauteng, 1501, South Africa
Telephone: +27 61 382 0657
Email: hello@aveni.co.za
Website: aveni.co.za

","refund-policy","aveni-refund-policy","Returns and refunds","/policies/refund-policy","

Last updated: 3 October 2026

Estimated delivery

Estimated delivery: 8–11 business days from payment confirmation. This estimate includes order processing and delivery to your address. Business days are Monday to Friday and exclude South African public holidays.

South African delivery

Standard delivery is R100 and is free for orders of R770 or more.

International delivery

International delivery is available only where an international option is shown at checkout. The customer is responsible for any import duties, taxes, customs charges or carrier handling fees imposed in the destination country.

Tracking

When tracking is available, tracking details will be sent to the email address used at checkout after dispatch.

Delivery information

Please check the delivery address and contact details before placing an order. If an error is noticed, contact us promptly. We can change order details only before dispatch.

If a parcel is returned because the address supplied was incomplete or incorrect, we may charge the reasonable cost of sending it again.

Delays

Supplier or courier delays may occasionally extend the estimated delivery time. Delivery estimates are not guaranteed. If an order is materially delayed, contact us and we will investigate with the supplier or carrier. Nothing in this policy limits rights available under South African consumer law.

Business details

AVENI is operated by ABSTACK (Pty) Ltd, a private company registered in South Africa under registration number 2025/556873/07.

Director: Kyle Meerholz
Registered and service address: 10A Sarel Cilliers Street, Benoni, Gauteng, 1501, South Africa
Telephone: +27 61 382 0657
Email: hello@aveni.co.za
Website: aveni.co.za

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Policies